Our house rules in short:
- Entry to the museum is only possible with a ticket reserved in advance.
- Remain 1.5 metres apart.
- Follow the indicated walking route.
- Follow the instructions of our staff.
- Wash or disinfect your hands regularly. Disinfectants are available in the museum.
- Cough or sneeze into the inside of your elbow.
- Use paper tissues.
- Postpone your visit if you have a cold or fever.
Before your visit
Entry to the museum is only possible with a ticket purchased in advance online. This is to avoid having too many visitors in the museum at the same time.
This also applies to holders of a Museum Card, VriendenLoterij VIP CARD, Rembrandt Card, Relation Card, Bookers Pass, and ICOM Card. Children under 6 years old (free entry) must also be included in the reservation.
You book a time for the start of your visit. There is no end time, so you can enjoy the museum and the sculpture garden at your leisure.
Your ticket is only valid for the museum. The museum is situated in the middle of De Hoge Veluwe National Park. Therefore, museum visitors also pay an entrance fee for the park. You have to buy a separate ticket for admission to the park. This also applies to visitors with a Dutch Museumkaart or 'VriendenLoterij VIP-KAART'. You can do this at www.hogeveluwe.nl
Tickets with a time slot will be available in phases. In this phase, tickets for a visit until 31 October are available.
If you would like to rebook your tickets for another time or another day, please use the support button on the ticket page to change your ticket. Please note that the support button can only be used once. If you would like to change your tickets a second time, please contact us on +31(0)31 842 9003, at firstname.lastname@example.org or send a WhatsApp message to +31(0)20 244 2877. This also applies to tickets purchased with a Museumkaart (museum pass) or other discount card.
Group and school visits are not possible for the time being.
Try to avoid bringing large bags and backpacks to prevent overcrowding at the cloakroom. The lockers are not in use.
Postpone your visit if you have a cold or fever.
Arrive on time, but not too early to avoid queueing. If you are too late, you might not be able to enter. We will determine this on the spot.
Bring your ticket either printed out or on your smartphone. In this way you can pass the reception desk quickly and safely. Don’t forget to bring your discount card with you. If you cannot present a valid discount card, we unfortunately cannot allow admission to the museum.
In the museum
Remain 1.5 metres apart, unless you belong to the same household.
Follow the indicated walking route. This will take you through the exhibitions and the entire collection. The route is one-way. There is no fixed walking route in the sculpture garden. There too, please remain 1.5 metres apart.
The museum is accessible to mobility scooters, wheelchairs and service dogs.
Outdoor restaurant MJ in the sculpture garden and Restaurant Monsieur Jacques, in the museum building, are open.
The museum shop is open. If necessary, wait in front of the shop until the sign indicates that you may enter.
If necessary, wait in front of the toilets until the sign indicates that you may enter.
Payment can only be made with pin or contactless payment.
Toilets and other areas are cleaned frequently.
Wash or disinfect your hands regularly. Disinfectants are available in the museum.
Cough and sneeze into the inside of your elbow.
Use paper tissues.