Tickets for the museum
If you purchased an e-ticket with a time slot for entry to the museum, you can now contact ticket support to change the date and time slot of the ticket. If you have a free entry ticket with a Museumkaart (Museum pass), then you do not need to take action. This ticket will be void. If you would prefer to have your ticket refunded, then please contact firstname.lastname@example.org or call +31 (0)202442877 (open each day from 10.00 to 16.00 hrs).
Tickets to the park
If you have purchased e-tickets for entrance to the Hoge Veluwe National Park and have not yet used them, you can cancel your purchase within fourteen days and have your money refunded. To do this, send an e-mail to email@example.com, including your e-tickets. For more information on the conditions or about contacting us, please see www.hogeveluwe.nl.
Our house rules
The Kröller-Müller Museum looks forward to welcoming you! We want to offer our visitors a safe, but also pleasant and relaxed visit. For that reason we urge you to follow a number of rules.
- Entry to the museum is only possible with a ticket reserved in advance.
- Wear a face mask.
- Remain 1.5 metres apart.
- Follow the indicated walking route.
- Follow the instructions of our staff.
- Wash or disinfect your hands regularly. Disinfectants are available in the museum.
- Cough or sneeze into the inside of your elbow.
- Use paper tissues.
- Postpone your visit if you have a cold or fever.
Before your visit
Entry to the museum is only possible with a ticket purchased in advance online. This is to avoid having too many visitors in the museum at the same time.
This also applies to holders of a Museum Card, BankGiro Lottery VIP CARD, Rembrandt Card, Relation Card, Bookers Pass, and ICOM Card. Children under 6 years old (free entry) must also be included in the reservation.
You book a time for the start of your visit. There is no end time, so you can enjoy the museum and the sculpture garden at your leisure.
Your ticket is only valid for the museum. The museum is situated in the middle of De Hoge Veluwe National Park. Therefore, museum visitors also pay an entrance fee for the park. You have to buy a separate ticket for admission to the park. This also applies to visitors with a Dutch Museumkaart or 'BankGiro Loterij VIP-KAART'. You can do this at www.hogeveluwe.nl
Tickets with a time slot will be available in phases. In this phase, tickets for a visit until 28 February are available. A maximum of eight tickets can be booked per order. Unfortunately, we cannot welcome larger groups at the moment.
If you would like to rebook your tickets for another time or another day, please use the support button on the ticket page to change your ticket. Please note that the support button can only be used once. If you would like to change your tickets a second time, please contact us on +31(0)31 842 9003, at firstname.lastname@example.org or send a WhatsApp message to +31(0)20 244 2877. This also applies to tickets purchased with a Museumkaart (museum pass) or other discount card.
Group and school visits are not possible.
Try to avoid bringing large bags and backpacks to prevent overcrowding at the cloakroom. The lockers are not in use.
Postpone your visit if you have a cold or fever.
Arrive on time, but not too early to avoid queueing. If you are too late, you might not be able to enter. We will determine this on the spot.
Bring your ticket either printed out or on your smartphone. In this way you can pass the reception desk quickly and safely. Don’t forget to bring your discount card with you. If you cannot present a valid discount card, we unfortunately cannot allow admission to the museum.
In the museum
Wear a face mask. This is mandatory. The face mask can be removed in the sculpture garden.
Remain 1.5 metres apart, unless you belong to the same household.
Follow the indicated walking route. This will take you through the exhibitions and the entire collection. The route is one-way. There is no fixed walking route in the sculpture garden. There too, please remain 1.5 metres apart. Go to the map with indicated walking route.
The museum is accessible to mobility scooters, wheelchairs and service dogs.
Museum restaurant Monsieur Jacques and the outdoor restaurant MJ are closed.
The museum shop is open. If necessary, wait in front of the shop until the sign indicates that you may enter.
If necessary, wait in front of the toilets until the sign indicates that you may enter.
Payment can only be made with pin or contactless payment.
Toilets and other areas are cleaned frequently.
Wash or disinfect your hands regularly. Disinfectants are available in the museum.
Cough and sneeze into the inside of your elbow.
Use paper tissues.
Download the free museum guide on your mobile phone before your visit. The museum guide contains texts on the Kröller-Müller collection and the Van Gogh collection. The texts follow the walking route included in this online floor plan. The museum guide is in two languages (English and Dutch) and can only be used on mobile phones. You will find the guide at krollermuller.uwmuseumgids.nl.
We hope you enjoy your visit to the Kröller-Müller Museum!