Are there walking routes available for the sculpture garden?
Are audio tours available in the museum?
Yes, the museum has an audio tour with background information on the permanent collection. The audio tour is available in Dutch, English, French, German, Spanish, Italian, Japanese and Chinese. You can purchase the audio tour from the reception desk for €2.50.
Why are some paintings behind glass?
Glass is often necessary to protect valuable and delicate works against touch and the harmful effects of UV-light. Fortunately, these days ‘museum glass’ is of exceptional quality, thus causing virtually no deformation or reflection.
Why are some of the museum rooms so dark?
Many works require that their exposure to light is limited. Furthermore, many rooms in the museum use daylight. This means that the rooms may appear rather dark on overcast days.
Is it permitted to touch the works of art in the sculpture garden?
It is not permitted to touch most of the works in the sculpture garden or museum, unless otherwise indicated.
I have lost something in the museum, what should I do?
Please contact us via firstname.lastname@example.org or call +31 (0) 318 591 241 and describe your lost property as precisely as possible.
I left my coat/bag in the cloakroom, what should I do?
Please contact us via email@example.com or call +31 (0) 318 591 241 so that we can store your belongings for you.
Can I take photos or videos in the museum?
You can take photos in the museum, but without a flash, tripod or selfie stick.
Can I take by bag with me in the museum?
You can leave large bags and belongings at the cloakroom or use a locker. You can drop off backpacks or wear them on your stomach.
I would like to know the value of a work of art in my possession. Can somebody at the museum help me?
It is not possible to have your works of art valued by museum staff. We advise you to contact an auction house or certified appraiser.
Where can I find information on the policy, mission and ambition of the organization?
You will find this information in the Activities Plan for Cultural Basic Infrastructure 2021-2024. Click here for a PDF.
You can find this information in a clear overview on this page.
How can I file a loan request?
Click here for information about the museum's loan procedure.
Where can I find information on the museum's expansion plans?
You can find more information on this page.
Is the Jachthuis Sint Hubertus part of the museum?
No. Jachthuis Sint Hubertus is part of the park. Information is available at www.hogeveluwe.nl.
What is the entrance fee for the museum?
View all prices and discount cards accepted in the museum.
Can I visit the museum with a group?
Yes, groups of up to 15 people are welcome in the museum. Larger groups should be split up.
Why do I have to pay separately for De Hoge Veluwe National Park?
De Hoge Veluwe National Park and the Kröller-Müller Museum both manage the legacy of the Kröller-Müllers, but they are two independent foundations, responsible for their own operation and fundraising. To reach the museum, you must use the infrastructure (roads, cycle paths and white bicycles) of the park. That is why you also pay an entrance fee for the park when visiting the museum. This also applies to Museumkaart holders.
Can I visit the sculpture garden with only a ticket for De Hoge Veluwe National Park?
The sculpture garden is part of the museum. So you need a ticket for the museum if you wish to visit the sculpture garden.
Is the sculpture garden open in the winter?
The sculpture garden is open all year round. Some sculptures are covered between November and April, to protect them against harsh weather.
Are there catering facilities at the museum?
There are two restaurants at the museum. The indoor restaurant is open all year round, the outdoor restaurant from April to September.
Can I bring my own food or drink?
Food and drinks brought with you may be consumed in the cloakroom area or in the sculpture garden.
Is there a room where I can feed/change my baby?
Yes, there is a room near the toilets for changing babies. If you wish to feed a baby in a quiet space, please inform a member of staff so you can use a separate room.
Is the museum accessible for the disabled?
Yes, of course. The sculpture garden is largely accessible with a wheelchair or mobility scooter. There are, however, also unpaved paths that are not suitable for wheelchair or mobility scooter users. You will find all the necessary information on the map of the sculpture garden. To the maps
Can I bring my (service) dog to the museum?
Service dogs are welcome in the museum. Other pets are not.
Is the museum wheelchair accessible?
Yes, the museum is fully accessible for wheelchairs. The sculpture garden is largely accessible with a wheelchair or mobility scooter. There are, however, also unpaved paths that are not suitable for wheelchair or mobility scooter users. You will find all the necessary information on the map of the sculpture garden. To the maps
Can I bring my (wheelchair) caregiver to the museum?
Yes, if you are in possession of a card that shows you require assistance, you can bring a caregiver free of charge. We do ask that you reserve a (free) ticket with a time slot.
Is a toilet for the disabled available?
A disabled toilet is available in the museum (click here for the floor plan).
Can I borrow a wheelchair, walking frame, stool or children’s buggy?
You can borrow wheelchairs, walking frames, stools and children’s buggies from the cloakroom. These items are free of charge but cannot be reserved.
Can I exchange my E-ticket for a different day?
For other questions and tickets, please contact the support department.